英国贝尔法斯特留学社区
Belfast Chinese
[原创] Uucl招聘导游和全免费培训 (附录培训项目）
edinburgh(2017/5/22 18:22:49) 点击:83391 回复:0 IP:82.* * *
edinburgh(2017/5/22 18:22:49) 点击:83391 回复:0 IP:82.* * *
Uucl招聘导游和全免费培训
Vacancy : Driver/Tour Guide (司机兼导游，或导游only)
无经验者会提供全面培训。由从业20来年的专业人士 全免费11讲培训。
Full/Part-time
• Wage & Remuneration:
Above average, according to experience, for detail please contact UUCL
• Job Description
This is a highly rewarding position with the opportunity to work with great clientele. Tour guides interact with visitors from China Mainland, Taiwan, Hong Kong, Singapore etc., providing individual walking tours or working alongside a driver in a private vehicle, minibus or coach to show main and lesser-known sights in UK to individuals, couples and families, as well as larger groups.
• Key Responsibilities
• To guide the tour and introduce the attractions in Chinese
• To undertake regular tours and inform customers of the history and interesting facts relating to sights in the itinerary as well as general UK’s culture.
• To ensure that the tours cover all the necessary aspects and areas in the itinerary
• To carry out the tour in accordance with the Company’s procedures using the script provided as a guideline and answering questions in line with Company policy.
• To play a role in the active promotion of UUCL holiday and events business and its various facilities
• Person specification
• UK or EU driving license holder (preferable, not necessary for Tour Guide only)
• Familiar with main sights in the UK
• Excellent interpersonal skills
• Demonstrate customer service experience within customer focused environments
• Excellent communication skills both written and verbal with attention to detail and the ability
• To deal with a wide range of clients at all levels
• High standards of personal presentation and hardworking attitude
• Excellent team building skills and experience in relationship development
• Self-motivation, enthusiasm and proven ability to manage under pressure
• Exhibit pride in performance and possess high standards in the provision of service to UUCL’s customers
• Identify and meet the needs of our customers, focusing on initiating and welcoming contact and communication whilst striving to deliver first class customer service.
• Recognise potential complaint situations and make effective steps to avoid and / or resolve these situations.
• Company information
UNIVERSAL UNITED COMMERCE LTD is set up to meet the trends of globalizations and the growing demand of international business co-operation and culture communications, particularly those between Britain and Asia Pacific Area.
Registered in UK, Company No. 5465940, VAT No.176062212 ，* *Tier 2 Sponsor No. 3DM9N63X2
Universal United Commerce Ltd (UUCL) is an Equal Opportunity Employer. It is the ongoing policy and practice of UUCL to provide equal opportunity in employment to all employees and applicants. No person shall be discriminated against in any condition of employment because of race, colour, national origin, sex, religion, age, disability or veteran status.
Application Method
To apply for this position please provides a copy of your CV highlighting your relevant experience, such as the places you have been in UK etc.
Please send your CV to [email protected]
Or mail to Universal United Commerce Ltd (UUCL) Catchpell House Business Centre, Bernard Street, Edinburgh, EH6 6SP T: 0044 131 4670081, F: 0044 131 4670099, W: http://www.uucl.co.uk
We regret that only short listed candidates will be notified.
导游培训基本手册要点
第一讲：导游工作基本要点
1. 与公司沟通
2. 与酒店的沟通
3. 与大巴公司及其司机的沟通
4. 与餐馆的沟通
5. 与景点的沟通
6. 与行程过程其他机构沟通
7. 与领队/游客的沟通
第二讲：出团准备工作
1. 着装与文件准备
2. 行程所有景点事先准备
3. 每天基本走团计划
4. 酒店地址以及停车场情况
5. 景点开放时间
6. 天气情况
7. 其他行程涉及到的相关点（如机场接机航班，航站楼，突发罢工事件等）
第三讲： 一天团操作模式
1. 接团开场白
2. 当天整体介绍
3. 车上要点讲解
4. 定点讲解
5. 到达景点前注意事项讲解（如集合时间，活动范围，当地游览规则等）
6. 午餐前注意事项
7. 晚餐前注意事项
8. 结束语
第四讲：多天团操作模式
1. 开场白
2. 整体讲解
3. 总行程涉及到的内容讲解
4. 定点讲解
5. 午餐前注意事项
6. 晚餐前注意事项
7. 到达酒店前以及第二天早餐注意事项讲解
8. 每天结束语和总行程结束语
第五讲：一天团讲解模式
1. 开场白
2. 当天景点总体介绍
3. 围绕当天景点做讲解延伸
4. 定点讲解
5. 讲解技巧
第六讲：多天团讲解模式
1. 开场白
2. 总体行程介绍
3. 第一天做全英的整体介绍
4. 每天做当天的主题整体介绍
5. 定点讲解
6. 每天注意事项
第七讲：定点讲解模式
1. 大团讲解模式
2. 小团讲解模式
3. 定点讲解特点
第八讲：紧急事件处理
1. 车辆故障
2. 航班延误
3. 团员生病
4. 渡轮停航
5. 严重堵车
6. 酒店房间安排有误
7. 团员走失
8. 物品遗失 （护照，手机，或者其他贵重物品）
第九讲：顾客反馈及临时意见处理
1. 临时更改行程
2. 临时增加用餐标准
3. 临时取消
4. 顾客投诉
5. 临时增加活动
6. 晚上夜生活要求
第十讲：其他注意事项
1. 餐馆用餐不服
2. 团员住宿问题的投诉
3. 物品保管
4. Never say no to clients
5. How to say yes to clients
6. How to say yes/no to client
7. How to promote company
8. How to convince client
9. How to cheer up client
10. How to make the negative incident to positive one.
第十一讲：酒店入住注意事项
1. B&B
2. 三星，四星连锁酒店
3. 古典城堡庄园酒店
4. 付款和未付款
5. Rooming list
6. 顾客名单 与 护照号
7. 和酒店前台的沟通 与 房间房号单
8. 高端团，大巴团，家庭团
9. 提醒酒店规章制度
Vacancy : Driver/Tour Guide (司机兼导游，或导游only)
无经验者会提供全面培训。由从业20来年的专业人士 全免费11讲培训。
Full/Part-time
• Wage & Remuneration:
Above average, according to experience, for detail please contact UUCL
• Job Description
This is a highly rewarding position with the opportunity to work with great clientele. Tour guides interact with visitors from China Mainland, Taiwan, Hong Kong, Singapore etc., providing individual walking tours or working alongside a driver in a private vehicle, minibus or coach to show main and lesser-known sights in UK to individuals, couples and families, as well as larger groups.
• Key Responsibilities
• To guide the tour and introduce the attractions in Chinese
• To undertake regular tours and inform customers of the history and interesting facts relating to sights in the itinerary as well as general UK’s culture.
• To ensure that the tours cover all the necessary aspects and areas in the itinerary
• To carry out the tour in accordance with the Company’s procedures using the script provided as a guideline and answering questions in line with Company policy.
• To play a role in the active promotion of UUCL holiday and events business and its various facilities
• Person specification
• UK or EU driving license holder (preferable, not necessary for Tour Guide only)
• Familiar with main sights in the UK
• Excellent interpersonal skills
• Demonstrate customer service experience within customer focused environments
• Excellent communication skills both written and verbal with attention to detail and the ability
• To deal with a wide range of clients at all levels
• High standards of personal presentation and hardworking attitude
• Excellent team building skills and experience in relationship development
• Self-motivation, enthusiasm and proven ability to manage under pressure
• Exhibit pride in performance and possess high standards in the provision of service to UUCL’s customers
• Identify and meet the needs of our customers, focusing on initiating and welcoming contact and communication whilst striving to deliver first class customer service.
• Recognise potential complaint situations and make effective steps to avoid and / or resolve these situations.
• Company information
UNIVERSAL UNITED COMMERCE LTD is set up to meet the trends of globalizations and the growing demand of international business co-operation and culture communications, particularly those between Britain and Asia Pacific Area.
Registered in UK, Company No. 5465940, VAT No.176062212 ，* *Tier 2 Sponsor No. 3DM9N63X2
Universal United Commerce Ltd (UUCL) is an Equal Opportunity Employer. It is the ongoing policy and practice of UUCL to provide equal opportunity in employment to all employees and applicants. No person shall be discriminated against in any condition of employment because of race, colour, national origin, sex, religion, age, disability or veteran status.
Application Method
To apply for this position please provides a copy of your CV highlighting your relevant experience, such as the places you have been in UK etc.
Please send your CV to [email protected]
Or mail to Universal United Commerce Ltd (UUCL) Catchpell House Business Centre, Bernard Street, Edinburgh, EH6 6SP T: 0044 131 4670081, F: 0044 131 4670099, W: http://www.uucl.co.uk
We regret that only short listed candidates will be notified.
导游培训基本手册要点
第一讲：导游工作基本要点
1. 与公司沟通
2. 与酒店的沟通
3. 与大巴公司及其司机的沟通
4. 与餐馆的沟通
5. 与景点的沟通
6. 与行程过程其他机构沟通
7. 与领队/游客的沟通
第二讲：出团准备工作
1. 着装与文件准备
2. 行程所有景点事先准备
3. 每天基本走团计划
4. 酒店地址以及停车场情况
5. 景点开放时间
6. 天气情况
7. 其他行程涉及到的相关点（如机场接机航班，航站楼，突发罢工事件等）
第三讲： 一天团操作模式
1. 接团开场白
2. 当天整体介绍
3. 车上要点讲解
4. 定点讲解
5. 到达景点前注意事项讲解（如集合时间，活动范围，当地游览规则等）
6. 午餐前注意事项
7. 晚餐前注意事项
8. 结束语
第四讲：多天团操作模式
1. 开场白
2. 整体讲解
3. 总行程涉及到的内容讲解
4. 定点讲解
5. 午餐前注意事项
6. 晚餐前注意事项
7. 到达酒店前以及第二天早餐注意事项讲解
8. 每天结束语和总行程结束语
第五讲：一天团讲解模式
1. 开场白
2. 当天景点总体介绍
3. 围绕当天景点做讲解延伸
4. 定点讲解
5. 讲解技巧
第六讲：多天团讲解模式
1. 开场白
2. 总体行程介绍
3. 第一天做全英的整体介绍
4. 每天做当天的主题整体介绍
5. 定点讲解
6. 每天注意事项
第七讲：定点讲解模式
1. 大团讲解模式
2. 小团讲解模式
3. 定点讲解特点
第八讲：紧急事件处理
1. 车辆故障
2. 航班延误
3. 团员生病
4. 渡轮停航
5. 严重堵车
6. 酒店房间安排有误
7. 团员走失
8. 物品遗失 （护照，手机，或者其他贵重物品）
第九讲：顾客反馈及临时意见处理
1. 临时更改行程
2. 临时增加用餐标准
3. 临时取消
4. 顾客投诉
5. 临时增加活动
6. 晚上夜生活要求
第十讲：其他注意事项
1. 餐馆用餐不服
2. 团员住宿问题的投诉
3. 物品保管
4. Never say no to clients
5. How to say yes to clients
6. How to say yes/no to client
7. How to promote company
8. How to convince client
9. How to cheer up client
10. How to make the negative incident to positive one.
第十一讲：酒店入住注意事项
1. B&B
2. 三星，四星连锁酒店
3. 古典城堡庄园酒店
4. 付款和未付款
5. Rooming list
6. 顾客名单 与 护照号
7. 和酒店前台的沟通 与 房间房号单
8. 高端团，大巴团，家庭团
9. 提醒酒店规章制度
